How to Communicate Your Expectations to Your Office Cleaning Company (And Get the Results You Deserve

Are you tired of coming into work every day to a messy and unorganized office? Do you want your space to be clean, fresh, and inviting for both employees and clients alike? If so, it’s time to communicate your expectations to your office cleaning company.

In this blog post, we will discuss how to express your needs and preferences, establish clear guidelines, provide follow-up and feedback, and ultimately get the results you deserve from your office cleaning service.

Introduction: What to Expect from Your Office Cleaning Company

When hiring an office cleaning company, it’s essential to set clear expectations regarding what you need and want from their services. Here are some things you should expect from your office cleaning company:

1. Regular Schedule – You should expect your office cleaning company to maintain a regular schedule that works best for your business hours. This means they should come in at the same time each day or week to ensure consistency.

2. Professionalism – The cleaners sent by the company should exhibit professional behavior while on site. They should arrive on time, dressed appropriately, and ready to work diligently.

3. Quality Service – You should expect high-quality service from your office cleaning company. This includes attention to detail, thoroughness, and efficiency.

4. Communication – Open communication is critical when working with any vendor. You should expect prompt responses to questions, concerns, or complaints.

Communication is Key: How to Express Your Needs and Preferences

Now that you know what to expect from your office cleaning company, let’s talk about how to effectively communicate your needs and preferences. Here are some tips:

1. Be Specific – Clearly outline exactly what you expect from the cleaning service. For example, do you want them to dust all surfaces, including ceiling fans and light fixtures? Or would you like them to sanitize door knobs and telephones? Being specific helps avoid confusion and ensures you receive the level of cleanliness you desire.

2. Use Visual Aids – Provide visual aids such as checklists or photos to help convey your expectations. This can include images of how you want certain areas organized or cleaned.

3. Schedule Meetings – Set up meetings with the cleaning crew supervisor or manager to review expectations regularly. This allows you to address any issues or changes in requirements immediately.

Setting Clear Guidelines: Establishing a Standard of Care for Your Space

Once you have communicated your needs and preferences, it’s crucial to establish clear guidelines for the standard of care you expect from your office cleaning company. Here are some steps to take:

1. Create a Cleaning Checklist – Develop a comprehensive cleaning checklist that outlines everything you expect the cleaning crew to accomplish during each visit. This can include tasks such as vacuuming carpets, wiping down countertops, and emptying trash cans.

2. Define Priorities – Determine which areas require more frequent cleaning than others. For instance, high traffic areas like lobbies and restrooms may need daily attention while private offices might only need cleaning once per week.

3. Train Staff – Ensure your staff knows how to properly use cleaning equipment and supplies to prevent damage to furniture or flooring.

Follow-Up and Feedback: Ensuring Satisfaction with the Service Provided

Finally, it’s essential to follow-up and provide feedback to your office cleaning company to ensure satisfaction with their service. Here are some ways to do so:

1. Conduct Inspections – Perform regular inspections of the cleaned spaces to verify that the cleaning crew has completed all necessary tasks.

2. Gather Feedback – Ask your employees for feedback on the quality of the cleaning service. Their input can help identify areas where improvements can be made.

3. Reward Good Performance – When the cleaning crew does an exceptional job, make sure to recognize their efforts. Positive reinforcement encourages continued excellent performance.


By following these steps, you can effectively communicate your expectations to your office cleaning company and get the results you deserve. Remember to be specific, use visual aids, establish clear guidelines, train staff, and provide feedback. With these strategies in place, you can enjoy a cleaner, healthier, and more productive work environment.

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